JOB OPENINGS

Universal Furniture creates quality furnishings for the whole home with a focus on function and lifestyle. The company’s casegood, upholstery, accent and accessory designs are sold through retailers and interior designers throughout North America and around the world. Founded in 1968, Universal Furniture is a brand of Samson Holdings, one of the world’s largest vertically integrated furniture manufacturers.

Featured Openings

Customer Service Representative

Basic Function: Service inbound calls, emails, and fax inquiries from customers. Provide weekly detailed reports on all open orders. Information to include but not limited to: order status, item availability, projected ship dates, requested ship dates vs. scheduled ship dates, estimated arrival to dealer for shipments. Process order changes taken over the phone. Provide QA on all orders for order integrity.

Accountabilities:

  • Key interface between corporate offices and dealers
  • Evaluate backlog for each sales rep weekly to problem solve past due orders and maximize shipments
  • Provide detailed weekly/bi-weekly open order reports to top 5% of accounts in each sales rep’s territory
  • Liaison between warehouse personnel and dealer for shipments
  • Process order revisions for open orders as requested by dealers
  • Provide detailed inventory availability as well as open order reports via Excel for large house accounts

Qualifications:

  • Excellent communication skills, both written and oral
  • Ability to manage multiple tasks successfully
  • Advanced Excel and MS Office skills
  • Experience with internet vendor accounts a plus
  • Detail oriented and self-motivated
  • Intermediate data entry skills
  • 3 years Customer Service experience (preference in the furniture industry)

Job Type: Full-time

Benefits to be reviewed with candidates.

Submit your resume to HRDepartment@UniversalFurniture.com


Sewers 1st Shift and Mini Shift Available

Conover, NC

Benefits include:

Medical | Dental | Vision | 401K Plan | 5 Paid Holidays | 2 Weeks Vacation (July 4th & Christmas) FSA Benefits | Optional Life Insurance | Company paid Life Insurance – 2 times your annual salary & Short/Long Term Disability

Submit your resume to HRDepartment@UniversalFurniture.com
or apply in person at 1099 2nd Ave Pl SE, Conover, NC 28613 between 8 am - 5pm.


Lectra Cutting Machine Operators 1st & Mini Shift Available

Conover, NC

Benefits include:

Medical | Dental | Vision | 401K Plan | 5 Paid Holidays | 2 Weeks Vacation (July 4th & Christmas) FSA Benefits | Optional Life Insurance | Company paid Life Insurance – 2 times your annual salary & Short/Long Term Disability

Submit your resume to HRDepartment@UniversalFurniture.com
or apply in person at 1099 2nd Ave Pl SE, Conover, NC 28613 between 8 am - 5pm.


Cushion and Flatwork Sewers

Conover, NC

Benefits include:

Medical | Dental | Vision | 401K Plan | 5 Paid Holidays | 2 Weeks Vacation (July 4th & Christmas) FSA Benefits | Optional Life Insurance | Company paid Life Insurance – 2 times your annual salary & Short/Long Term Disability

Submit your resume to HRDepartment@UniversalFurniture.com
or apply in person at 1099 2nd Ave Pl SE, Conover, NC 28613 between 8 am - 5pm.


Cushion Filler

Conover, NC

Benefits include:

Medical | Dental | Vision | 401K Plan | 5 Paid Holidays | 2 Weeks Vacation (July 4th & Christmas) FSA Benefits | Optional Life Insurance | Company paid Life Insurance – 2 times your annual salary & Short/Long Term Disability

Submit your resume to HRDepartment@UniversalFurniture.com
or apply in person at 1099 2nd Ave Pl SE, Conover, NC 28613 between 8 am - 5pm.


Inside Upholsters

Conover, NC

Benefits include:

Medical | Dental | Vision | 401K Plan | 5 Paid Holidays | 2 Weeks Vacation (July 4th & Christmas) FSA Benefits | Optional Life Insurance | Company paid Life Insurance – 2 times your annual salary & Short/Long Term Disability

Submit your resume to HRDepartment@UniversalFurniture.com
or apply in person at 1099 2nd Ave Pl SE, Conover, NC 28613 between 8 am - 5pm.


Trimmers

Conover, NC

Benefits include:

Medical | Dental | Vision | 401K Plan | 5 Paid Holidays | 2 Weeks Vacation (July 4th & Christmas) FSA Benefits | Optional Life Insurance | Company paid Life Insurance – 2 times your annual salary & Short/Long Term Disability

Submit your resume to HRDepartment@UniversalFurniture.com
or apply in person at 1099 2nd Ave Pl SE, Conover, NC 28613 between 8 am - 5pm.


Brass Nail Operator

Conover, NC

Benefits include:

Medical | Dental | Vision | 401K Plan | 5 Paid Holidays | 2 Weeks Vacation (July 4th & Christmas) FSA Benefits | Optional Life Insurance | Company paid Life Insurance – 2 times your annual salary & Short/Long Term Disability

Submit your resume to HRDepartment@UniversalFurniture.com
or apply in person at 1099 2nd Ave Pl SE, Conover, NC 28613 between 8 am - 5pm.