Q: Can I get a catalog of Universal furniture?
A: Online catalogs are available on this website. Click on Online Catalogs from the Home Page. Your local retailer may also be able to provide you with spec sheets to assist in your decision making process. Use our online Find A Store feature to find the store nearest you.
Q: Is it possible to purchase Universal furniture products online?
A: Universal furniture products are sold through authorized dealers only. However, many of our retailers do provide online ordering through their websites, for customers within their service areas only. We strongly recommend that you purchase your furnishings through a local retailer, to ensure the very best service after the sale. Use our online Find A Store feature to find the store nearest you.
Q: Where can I buy Universal furniture?
A: Use our online Find A Store feature to find the store nearest you.
Q: Can I buy Universal furniture directly from the factory?
A: We’re experts at making fine furniture, not retailing. So, we carefully select our retail partners to ensure that you, our ultimate customer, enjoys an excellent shopping experience, affordable pricing and exceptional after the sale service. Use our online Find A Store feature to find the store nearest you.
Q: Where can I get pricing for Universal furniture?
A: Your local Universal furniture dealer will be happy to provide you with complete pricing information, including special promotions and in-store discounts. To get pricing information from the retailer nearest you, use our online Find A Store feature to find the store nearest you.
Q: Where can I find discontinued pieces?
A: If you are interested in a particular discontinued line, please use our online Find A Store feature to find stores in your area that may still have inventory for sale.
Q: Does Universal furniture have outlet stores?
A: We select our retail partners based on their ability to ensure your total satisfaction with your selections. To find the retail expert nearest you, just use our convenient online Find A Store feature.
Q: Does Universal furniture have a warranty on their products?
A: Universal Furniture warrants its products against defects in materials and workmanship for a period of one year from the date of the original purchase. For products which Universal Furniture finds to be defective, we will supply repair parts, replace, or provide an allowance for local repair at our option.
Q: Are Special Order Upholstery order cancellations allowed?
A: Cancellations will not be accepted after the order has been entered into production. Order Acknowledgements should be carefully reviewed to ensure compliance with your original order.
Q: What are the safety standards for Universal Kids Furniture?
A: Our kids furniture meets BIFMA, ASTM, CPSC, and ISTA standards. Learn more about our anti-tip kit and other safety features click here.